As the administrator of your Storegate account, you have the possibility to manage sub-users in different ways. Below we describe what happens when you Remove or Deactivate a sub-user:
How to remove/disable a user
- Log in to the administrator account
- Go to Users by clicking in the top right corner
- Select users in the list and click on the three items and choose Delete or Disable
If you remove a sub-user:
- Everything the user has stored in their personal space is deleted (Including My files, any backups, recycle bin)
- Files stored by the user in the Shared Files folder remain until the administrator chooses to move/delete the files.
- Permissions to folders in Shared Files are deleted for the user
- User is removed from all Groups
- Issued sessions against the user's clients are deleted
- Public links and file submission links distributed via My/Shared Files will be deleted
- If you want to save public links, these must be taken over by the admin before the user is deleted. Overridden on the same menu as where you delete the user
If you disable a sub-user:
- Everything the user has stored in their personal space is still there but inaccessible to the user
- Files stored by the user in the Shared Files folder remain
- Permissions to folders in Shared Files remain with the user but are disabled until the user is reactivated
- The user will remain inactive in all Groups
- Issued sessions against the user's clients are deleted and the user must log in again if reactivated
- Public links and file submission links distributed via My/Shared Files will be disabled
- If you want to reactivate public links in Shared Files, these can be taken over by the admin as long as the user is still in the system. Accessed from the same menu as deleting the user