Reset 2-step verification

If you have a user who accidentally misplaced their recovery code or lost their phone, you as an administrator/sub-administrator can reset the 2-step verification on the user.

Do this:

  1. Log in to your account
  2. Click Users in the top right menu
  3. Click on the user you want to disable 2-step verification on
  4. Click the button Reset two-step verification

Now the user can reconfigure!

Keywords 2-factor, authentication, 2 steps, Authenticator, TOTP, two-step verification

Updated on 12 April, 2024

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