If you have a user who accidentally misplaced their recovery code or lost their phone, you as an administrator/sub-administrator can reset the 2-step verification on the user.
Do this:
- Log in to your account
- Click Users in the top right menu
- Click on the user you want to disable 2-step verification on
- Click the button Reset two-step verification
Now the user can reconfigure!
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Keywords 2-factor, authentication, 2 steps, Authenticator, TOTP, two-step verification