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Change You can change your password when you are logged in via our website Click on the icon in the top right corner and select...
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Account and billing
Articles on account settings, passwords, payment methods, etc.
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Change payment method
For business customers there are currently four different payment methods, invoice, card payment, e-invoice and EDI invoice, please contact support to register EDI invoice. For... -
How do I expand my storage space?
In order to extend your storage space, you must be logged in to the website. Please note that extending your storage space is not... -
I want to cancel my account, how do I do that?
To cancel the service, for security reasons, you need to do so either when you are logged in to your account or... -
Can I buy more licenses or upgrade the storage space?
You can buy more licenses for your account or upgrade the storage space if you need to, it doesn't matter... -
How do I change my e-mail address?
You can easily change your email address once you are logged into your account via the website. Log in to https://web.storegate.com/ 1. Tap... -
I want to change my username, how do I do that?
Our support team can change the username of your account for you. You can email support at support@storegate.com -
How do I change the billing address?
You can change your billing address at any time. To do this:1. Log in to the website. 2. Click on the old man in the upper... -
What is the notice period for my subscription?
The contractual notice period is 30 days before the next payment period. The current payment period is presented on your invoice. -
Invoice fee
Save the environment. In our efforts to contribute to less paper consumption, we would like you as a customer to pay... -
Request for access authorisation
This article applies only to: account holders of business services via Storegate Storegate has a strict policy and technical (physical) access control that prohibits... -
Two-step verification
To activate Two-Step Verification and increase the security of your account login, log in with your account details... -
Brand your Storegate account
With the additional service "Brand customisation" it is possible to add your own logo directly in the Storegate web interface. The logo is displayed to you... -
WebDAV connection in 2-step verification
If you have enabled 2-step verification and want to connect a computer/device with WebDAV, you need to generate a new unique WebDAV password. Do...